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Our terms

Purchase of service


Reboot AB = We, us

Customers = You, your, yours


1. Your acceptance of the terms of purchase.

a) Your approval of purchases in the physical store.


You are considered to have given your approval of our purchase terms when you submit your item for repair at one of our workshops.


b) Approval of purchases in our webshop.

You are considered to have given your approval of our purchase terms when you pay at the checkout in our e-commerce.


c) Approval of the purchase of an unspecified service remotely.

If you contact us in another way to have an item repaired and we do not have a specified online service for it, you are deemed to have given your consent to our purchase terms when we receive your item at one of our workshops.



2. Your approval of the service order.

a) In the physical store.


You are considered to have ordered a service from us in connection with leaving your item for repair and have received an oral or written confirmation from us that we believe we can perform the service and that we undertake the assignment.


b) Specified online service via webshop.


You are considered to have ordered a service from us when you pay for the service at the web shop's checkout and have received an order confirmation from us.


c) Order of unspecified service remotely.


If you contact us in another way to have an item repaired for which we do not have a specified online service, you will be considered to have ordered the performance of a service when we have confirmed in writing via email that we accept the assignment.


For a service that has been ordered, we have the right to charge for it.



3. Delivery Times

Estimated delivery time is approximately 30 days for shoe repair and tailoring services.


For repair services concerning Jörnkängan, the delivery time is 6 - 8 weeks.

The delivery time for services is closely linked to the workload in our workshops. If the delivery time is extended, we will contact you and inform you of the new estimated delivery time.



4. Reservations from Reboot

Reboot AB reserves the right not to fulfil a service ordered by the customer for a specific object in the following cases.


If the object is made of a material that we cannot repair or that requires equipment or materials that we do not have access to.

If the item is too badly damaged, broken, and not possible for us to repair in a professional manner.

If we assess that the labour cost for the relevant object will exceed our fixed price for the relevant service.


In the above case, we always contact the customer to offer alternatives or to confirm how we will proceed. If the buyer wishes, we will return the item in question and refund the amount corresponding to the service in question, minus the cost of return shipping.



5. Specifically regarding Riding Boots

Riding boots must be thoroughly cleaned on the outside and underneath the sole before being sent to us for servicing. For uncleaned riding boots, we will charge an additional fee for cleaning and restoration.


We reserve the right not to carry out an ordered job if we assess that we do not have the ability to sanitise them sufficiently to bring them into our premises.


In the above case, we will contact the customer to confirm how we proceed. If the buyer wishes, we will return the item in question and refund the amount corresponding to the service in question, minus the cost of return shipping.

Purchase of goods

Reboot AB = We, us​

Customers = You, your, yours

1. Your acceptance of the terms of purchase.


a) Your approval of purchases in the physical store.

You are considered to have given your approval of our purchase terms in connection with submitting your item for repair at one of our workshops.

b) Approval of purchases in our webshop.

You are considered to have given your approval of our purchase terms when you pay at the checkout in our online store.


2. Your approval of the order.

a) In the physical store.

You are considered to have accepted a purchase when you have paid for a good/goods and have been offered a receipt or an order confirmation as proof of your order.

b) Specified online service via webshop.

You are considered to have ordered a product/products from us when you pay at our e-store checkout and have received an order confirmation from us.

We have the right to charge for an ordered item/items.


3. Delivery Times

a) If the ordered item/items are in stock, we will dispatch your order within 2-3 working days.

b) If any of the items you ordered are missing, we will contact you and inform you of the current delivery time. We can usually restock the products we sell within a week and will deliver to you as soon as we have the product in stock. Our aim is to maintain an updated inventory and not sell when something is missing.

Refund Policy


Reboot AB = We, us

Customers = You, your, yours

  • Your purchase with us is covered by the Consumer Purchase Act, the Consumer Services Act, and the Distance Contracts Act.
  • We distinguish between goods and services. Goods refer to finished products such as caps, shoe cream tins, slippers, etc. Services refer to occasions when you leave shoes, clothes, or covers with us for repair. Services also include special orders where we manufacture something for you according to specific requests.


Summary of services

You as a customer have a 12-month guarantee on the services (repairs and adjustments) that we perform. The guarantee only covers the repair/adjustment itself + a 1 cm surrounding area. Any damage or issues that arise outside of this area are not our responsibility. The guarantee does not apply if the shoes or garment have been used/handled carelessly or if they have been damaged by something that would also have damaged new equivalent shoes or garments. Please remember to keep the receipt as you will need to prove that the guarantee period is still valid.

 

Complaint services

We want you as a customer to be satisfied. If our service does not meet what was agreed upon, please contact us as soon as possible via email or visit our workshop in Hantverksbyn. You can find our contact details on the website.

A validated complaint primarily results in us being given the opportunity to rectify what is deemed to be incorrect. Secondarily, we will refund the amount that is relevant in each individual case.


Summary of goods

  • 14 days of open purchase / right of return.
  • 30 days right of return.
  • The above conditions also apply during sales.
  • The customer is responsible for the shipping costs when exercising the right of withdrawal or exchange. The customer is also welcome to visit our physical store for exchanges or returns to avoid any shipping costs.

Cancellation/Change of order

An amendment or cancellation of an order must be made immediately. It is not possible to cancel or change an order after the item(s) have been dispatched. You still have the right of withdrawal according to the Distance Selling Regulations.

Right of withdrawal for distance selling

You as a customer have the right to a 14-day return policy according to the "Consumer Protection Act for Distance Contracts and Home Sales" from the day you have received the item/items. You also have the right to open the packaging to inspect the item. Please note that it is very important to handle the item carefully. If you have caused any damage or stains, your right of withdrawal will no longer apply. In case of withdrawal, you should contact Reboot AB as soon as possible via email, but no later than 14 days after you have received the item. You can find our contact details on the website. As a customer, you are obliged to return the item in its original condition, and you are responsible for the return shipping costs. We will refund the amount you paid for the item as soon as we have received and approved your return. Please note that we do not refund the original shipping costs.

Right of withdrawal/Open purchase does not apply to purchases of:

Custom-made personal products that have been manufactured specifically for you in accordance with the Distance Selling Regulations.

Complaint about goods

We want you as a customer to be satisfied. If the item is in any way damaged or does not correspond to what was agreed upon, please contact us as soon as possible via email. You can find contact details on the website. In the case of a complaint, we will cover the cost of return shipping.

You can choose whether you want a refund or a new item of your choice of the same value as the one you are returning.

Shipping Policy


Reboot AB = We, us

Customers = You, your, yours

1. Freight

The following applies only in cases where we book freight on your behalf. The following does not apply in cases where you book freight yourself to send to us.

We use Postnord, DHL, and Schenker for shipping-related services. When purchasing any of our specified online services, you book your shipment through our shipping partner Shipmondo. Always check the shipping label to ensure the details are correct and read through the accompanying information brochure about shipping and packaging.

 

a) Submission and collection

Submission of your shipment and collection of your return package takes place at one of the various courier companies' agents. Identification is required when collecting.

b) Freight Insurance

Please note that damage or loss must be proven and substantiated. Keep submission receipts until the shipment is completed. Check your consignment at the time of submission and collection.

c) Packaging

Pack your parcel properly in a whole and tidy box. Remember to minimise empty space by using a box that fits well with what you are sending. Tape it securely so that it does not open during transport. We will use the same packaging for your shoes or garments whenever possible in connection with the return.

 

2. Complaints and Damage Reports

Complaints must be reported to us via email, and it is you as the customer who bears the burden of proof. Your complaint should include your name, your phone number, and email address, as well as a detailed description of the damage, loss, or incorrect work. You have the right to make a damage report on shipments up to 30 days after the expected delivery of the consignment to or from us. Complaints regarding incorrectly performed work must be made within three years after the work has been completed.

 

3. Uncollected packages

For uncollected packages, we have to pay a penalty fee, which we will invoice you for. If you regret your order, please collect the package anyway. Then contact us to return the shipment. After receiving our approval, you can book the shipping and return it to us. It is not acceptable to cancel your purchase by not collecting a package from the agent.